home

Pre-authorisation

Pre-authorising treatment - your peace of mind.

Pre-authorisation is our way of ensuring that providers and members are clear from the start about whether they are covered for treatment. This makes things simpler for you and gives our members peace of mind.

We want to be sure that you always have the most up-to-date information about how to pre-authorise treatment for our members. We ask that you pre-authorise all in-patient and day-case treatment to ensure that benefit is available and treatment is eligible on the member’s plan.

For the following treatments, pre-authorisation is essential:

  • in-patient or day case treatment
  • all out-patient surgery
  • MRI, CT or PET scans
  • chemotherapy or radiotherapy treatment

How to pre-authorise treatment

Treatment can be authorised in a matter of minutes by calling us on the relevant number (listed below), which are available 24 hours a day. You should contact us with full patient details including:

  • name
  • date of birth
  • details of symptoms
  • onset date
  • diagnosis
  • planned treatment
  • planned admission dates

Alternatively, you can fax or email the appropriate details to us and we will respond within 24 hours.

On review of the information we will then issue you with a pre-authorisation letter outlining what we have pre-authorised with details of any amounts to be paid by the patient.

Please note that in case of an emergency admission always contact the 24 hour helplines as soon as possible.

Our standard pre-authorisation forms for fax and emails can be downloaded from the Useful Documents section on this page.

Contact details for pre-authorisation

Bupa International
Telephone: +44 1273 323 563
Fax: +44 1273 866 301
Email: pre-authorisation@bupa-intl.com

ihiBupa
Telephone: +45 33 15 33 00
Fax: +45 33 22 25 60
Email: emergency@ihi.com

If you need to pre-authorise treatment for a member of Bupa Latin America, call the USA Medical Services team on +1 305 275 1500 or visit www.bupalatinamerica.com for more information.