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Pre-authorisation A quick guide

This page includes all the information you need to simply and accurately pre-authorise a member's treatment.

Understand what our products can cover

Read the Company product guide (pdf - 365KB)

Read the Lifeline product guide (pdf - 354KB)

Read the Worldwide Health Options product guide (pdf - 258KB)

Our pre-authorisation process

  1. contact our 24-hour Medical Centre who will confirm eligibility
  2. they will issue you with a pre-authorisation letter

Please make sure you have the patient's details to hand including name, date of birth, details of symptoms, diagnosis, procedure and planned admission date.

Treatment can be pre-authorised immediately by calling our Medical Centre, or if you prefer to fax or email your query, we will respond within 24 hours.

View a Bupa International membership card (pdf - 1,76MB)

Download a pre-authorisation form (pdf - 84KB)

View our new pre-authorisation process journey (pdf - 85KB)

Contact Bupa International ihi Bupa
Telephone + 44 1273 333911 + 45 33 15 33 00
 
Fax + 44 1273 866301 + 45 33 32 25 60
Email pre-authorisation@bupa-intl.com emergency@ihi.com

 

What treatment needs to be pre-authorised?

You should always pre-authorise the following procedures or treatments:

  • All in-patient or day case treatment
  • All out-patient surgery
  • MRI, CT or PET scans
  • Chemotherapy or radiotherapy treatment

If you need to pre-authorise treatment for a member of Bupa Latin America, call the USA Medical Services team on +1 305 275 1500, or visit www.bupalatinamerica.com.

Next steps