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Join our medical provider network

Find out how your hospital or clinic can become part of Bupa International’s Medical Provider Network and see what the benefits are.

 

With more than 800,000 members in 190 countries, Bupa International is the world’s largest healthcare provider for expatriates. We have more than 5,500 facilities in our network and provide 24-hour emergency support from our multilingual Medical Centre teams in Brighton and Copenhagen.

Why you should work with us

As the world’s leading provider of international private medical insurance, Bupa International recognises the importance of strong relationships with our contracted partners. We pride ourselves on working with quality hospitals, clinics and trauma centres around the world. Direct settlement of pre-authorised treatment means you can be assured that treatment is covered and our members can focus on their recovery.

We offer our contracted providers promotion on our online search tool, Facilities Finder. This is accessible to all Bupa International members, corporate businesses and group administrators. We strive to settle claims within 30 days of receipt of your invoice and our Medical Centre is on hand to assist with any questions you may have about a Bupa International member's treatment.

  • Promotion of your facility by the world’s leading provider of international private medical insurance
  • 24-hour Medical Centre for pre-authorisation of treatment
  • 24-hour customer service to answer queries on your claims
  • Multilingual teams to handle your queries
  • Claims reimbursed at a frequency of your choice

 

How you can join

You can become part of the Bupa International Medical Provider Network by completing the online application form here. Once we have received your request, we will contact you within two days to discuss how to develop our relationship.

Pre-authorisation and claimsShow all

Click on the headings to find out how we arrange and pay for treatment

How pre-authorisation works Hide

It is quick and easy to pre-authorise a Bupa International member's treatment:

  1. contact our 24-hour Medical Centre who will confirm eligibility
  2. they will issue you with a pre-authorisation letter

Please make sure you have the patient's details to hand including name, date of birth, details of symptoms, diagnosis, procedure and planned admission date.

Treatment can be pre-authorised immediately by calling our Medical Centre, or if you prefer to fax or email your query, we will respond within 24 hours.

Standard pre-authorisation forms for fax or email can be downloaded here.

Contact Bupa International ihi Bupa
Telephone + 44 1273 333911 + 45 33 15 33 00
Fax + 44 1273 866301 + 45 33 32 25 60
Email pre-authorisation@bupa-intl.com

emergency@ihi.com

 

 

What treatment needs to be pre-authorised Hide

You should always pre-authorise the following procedures or treatments:

  • All in-patient or day case treatment
  • All out-patient surgery
  • MRI, CT or PET scans
  • Chemotherapy or radiotherapy treatment

If you need to pre-authorise treatment for a member of Bupa Latin America, call the USA Medical Services team on +1 305 275 1500, or click here for more information.
 

How claims settlement works Hide

There is no need for a claim form. On discharge of a patient, and where treatment has been pre-authorised, simply send in your pre-authorisation letter and your invoices. Where treatment has not been pre-authorised you will need to complete a claim form, and submit this along with the invoices to the address below. Please note that we cannot guarantee that payment will be made in full when treatment has not been pre-authorised by us.

Bupa International

PO Box 2647
Brighton, BN1 2JW
United Kingdom

ihi Bupa

Palaegade 8
1261 Copenhagen K
Denmark

On receipt of the invoice, eligible payment will be issued within 30 days.

Claims settlement by currency transfer Hide

We can settle invoices in most tradeable currencies. Simply tell us how often you would like your invoices settled (this can be daily, weekly, monthly or at a frequency of your choice), and whether you would like the money transferred directly to the hospital's account.

Bupa International membership cards Hide

See what Bupa International membership cards look like. This will help you identify a Bupa International member when you contact us for pre-authorisation or with a general query.

Who to contact for queries Hide

For general queries call General Enquiries on +44 (0) 1273 323 563.