How Bupa International acts on our customers’ comments
Here are some of the enhancements that Bupa International has introduced as a direct result of feedback from our customers.
Pre-authorisation of treatment
We realised that we needed to better explain how important it is to contact us for pre-authorisation before receiving medical treatment, and how to claim.
Now, as well as contacting us or referring to membership documents, customers can:
read our pre-authorisation guide
watch our 'how to claim' video
quickly download claim forms and other useful documents
The result is a simpler, faster process which lets our customers focus on getting better.
We have appointed a dedicated customer feedback expert who only deals with customer comments and suggestions. This enhances our ability to contact our members and use their comments to enhance our services.
Value for money
We know that for many of our customers, price is important. We are looking at how we can make specific improvements to our products to increase value for money for our customers.
Whether or not you claim
Being part of Bupa International is about much more than claims and injuries. We want to help our customers every day by offering expert advice on healthy living. Customers can access a variety of medical advice and services on this website, while newsletters sent to our customers now include exclusive health articles and membership offers.