This page contains information regarding terms and conditions for the use of Bupa's website.
This notice and disclaimer is governed by and construed in accordance with English Law. If any part of this notice and disclaimer is deemed unlawful, void or for any reason unenforceable then that part will be deemed severable and will not affect the validity and enforceability of the remaining parts.
All links to this site must go to the homepage. Please do not link directly to any other pages on this site. If you require any further information you may either email your enquiry to the webmaster or write to:
Bupa House, 15-19 Bloomsbury Way
Images used for the following navigation icons: Why Bupa; Schemes and services; country information; global links; contact us and their use in subsequent section headers copyright ©1998-99 Photodisc Inc
'Bupa' and the HEARTBEAT logo are the registered service marks of The British United Provident Association Limited ('Bupa'). Except where specifically stated otherwise Bupa and/or its licensors are the owners of the copyright and database rights in the site, including content data, design, graphics, text, images, software and underlying source codes. Bupa is the owner of all trademarks, service marks, trade names, logos and devices appearing on the site, whether registered or unregistered, except where specifically stated otherwise.
The British United Provident Association Limited, Bupa Insurance Limited and Bupa Insurance Services Limited are registered in England and Wales at Companies House under numbers 432511, 3956433 and 3829851 respectively. The registered office of all of these companies is Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA. Bupa Insurance Limited and Bupa Insurance Services Limited are authorised and regulated by the Financial Services Authority (FSA). The FSA regulation numbers of Bupa Insurance Limited and Bupa Insurance Services Limited are 203332 and 312526 respectively. The rules of the FSA can be accessed on its website.
We are always pleased to hear about aspects of your membership that you have particularly appreciated, or that you have had problems with. If something does go wrong, here is our simple procedure to ensure your concerns are dealt with as quickly and effectively as possible.
Getting in touch
If you have any comments or complaints, you can call the Bupa International customer helpline on +44 (0) 1273 323563, 24 hours a day, 365 days a year. Alternatively, you can email via www.bupa-intl.com/membersworld, or write to us at:
We want to make sure that members with special needs are not excluded in any way. For hearing and speech impaired members who have a textphone, please call +44 (0) 1273 866557.
We also offer a choice of Braille, large print, or audio for our letters and literature. Please let us know which you would prefer.
Taking it further
If we have not been able to resolve the problem and you wish to take your complaint further, please call the Bupa International customer helpline on +44 (0) 1273 323 563 or write to the Head of Customer Relations at:
It’s very rare that we can’t settle a complaint, but if this does happen, you may refer your complaint to the Financial Ombudsman Service.
You can write to them at:
South Quay Plaza
183 Marsh Wall
Call them on:
0845 080 1800 (from inside the UK only)
+44 (0) 20 7964 1000 (from outside the UK)
Find details at their website:
Please let us know if you want a full copy of our complaints procedure. (None of these procedures affect your legal rights).