We are always pleased to hear about aspects of your membership that you have particularly appreciated, or that you have had problems with. If something does go wrong, here is our simple procedure to ensure your concerns are dealt with as quickly and effectively as possible.
Getting in touch
If you have any comments or complaints, you can call the Bupa International customer helpline on +44 (0) 1273 323563, 24 hours a day, 365 days a year. Alternatively, you can email via www.bupa-intl.com/membersworld, or write to us at:
We want to make sure that members with special needs are not excluded in any way. For hearing and speech impaired members who have a textphone, please call +44 (0) 1273 866557.
We also offer a choice of Braille, large print, or audio for our letters and literature. Please let us know which you would prefer.
Taking it further
If we have not been able to resolve the problem and you wish to take your complaint further, please call the Bupa International customer helpline on +44 (0) 1273 323 563 or write to the Head of Customer Relations at:
It’s very rare that we can’t settle a complaint, but if this does happen, you may refer your complaint to the Financial Ombudsman Service.
You can write to them at:
South Quay Plaza
183 Marsh Wall
Call them on:
0845 080 1800 (from inside the UK only)
+44 (0) 20 7964 1000 (from outside the UK)
Find details at their website:
Please let us know if you want a full copy of our complaints procedure. (None of these procedures affect your legal rights).