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Service update for our customers
We are currently dealing with a high volume of claims.

Unfortunately this means we may not be able to process your claim and issue eligible payment as promptly as usual.

We apologise for any inconvenience, and assure you we are working hard to return to our normal level of service as soon as possible.

Important: if you are an existing member and your query is about arranging medical treatment (pre-authorisation/prior approval), please contact our 24 hour Medical Centre directly on +44 (0) 1273 333 911 or via MembersWorld (on the myClaims page, click the 'go' button).

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  • Telephone

    To discuss your needs, please call us on:

    +44 (0) 1273 718 306