Arranging your treatment

Arranging and paying for your treatmentShow all

1. Please get in touch with us Hide

Call our Medical Centre on +44 (0) 1273 333 911

Or contact us via our MembersWorld website (click the myMessages tab)

Whenever possible, have these details ready when you get in touch:

• the date(s) of your appointment or treatment
• the name of the hospital or clinic where treatment will take place
• details of your condition or symptoms
• the type of treatment you will be having (if known)
• the name(s) of the medical professional(s) treating you

2. How we confirm cover Hide

If you will be staying in hospital overnight, occupying a bed during a day visit, receiving diagnostic imaging or cancer treatment, we can usually give prior approval for your treatment. This is our confirmation to your hospital, clinic or medical practitioner that your treatment is covered by your plan.

If you are having out-patient treatment (not staying overnight or occupying a bed during the day) we can confirm to you and your medical provider that your treatment is eligible.

If you have prior approval

We will send prior approval documents to you and your hospital or clinic. You will need to sign the document and then your hospital or clinic will attach their invoices and send to us at: Bupa International, Russell House, Russell Mews, Brighton, BN1 2NR, UK.

If you are having out-patient treatment

As out-patient treatment limits can be reached, we can confirm eligibility but not guarantee full payment, and ask that you initially pay for the out-patient treatment yourself and then claim the costs back from us.

3. How to claim, and how we pay for your treatment Hide

If you will be initially paying for your treatment, print off a claim form (we can also send you paper copies if more convenient) and take with you to the hospital or clinic, have the doctor in charge of your treatment complete section 2 and complete the rest of the form yourself.

Enclose the original invoice(s) and send to us at: Bupa International, Russell House, Russell Mews, Brighton, BN1 2NR, UK.

Once your claim has been sent to us, you can track* the status of your claim on MembersWorld.

Worldwide Health Options plan holders can also submit claims online, via MembersWorld.

How we pay prior approval claims

We will pay your hospital or clinic directly – you don’t need to do anything else. You can track status of the claim on MembersWorld.

How we pay claims paid initially by you

We can pay you back via bank transfer or cheque, in over 80 currencies, and usually process your claim within ten days. (You will receive payment a few days later.)

What happens when treatment is not covered in full

We will advise your hospital, clinic or doctor that there has been a shortfall, and they will contact you to arrange settlement.

4. How to get further information Hide

If you are already a member:

• call our general enquiries line on +44 (0) 1273 323 563
• visit MembersWorld to manage your policy and contact us online

If you are new to us:

• use our Contact us page to find further contact information, guidance and useful documents